Shipping and Returns
- After an order is placed, you will be sent a confirmation email. Once an order has been shipped, you will also receive an email with a tracking number.
- Shipping takes 4-6 business days via UPS with Signature Confirmation.
- We ship to the address provided by the customer, and we are not responsible for lost or missing orders due to an incorrect shipping address provided.
- Customer is responsible for re-delivery fee.
We currently offer flat rate shipping worldwide with our shipping partner. Our shipping rates cover duties and taxes.
- Shipping takes 10-14 business days (not including any customs and duties delays).
- Original shipping costs are non-refundable.
- We do not accept exchanges.
- We accept returns for purchase/s of a minimum of £100 within 14 DAYS of the original order’s arrival.
- Merchandise must be in unused condition with all labels attached to the product.
- We do not accept returns on Jewellery, unless in unopened condition.
- All sale items are final.
- Customer is responsible for return shipping costs.
- Return Tracking # is REQUIRED in order to process refund/exchanges.
- Please note that original shipping costs are non-refundable.
- At this time, we are unable to process direct exchanges. We recommend repurchasing the bag you are interested in, while separately processing a return.
To make a return or exchange, please send an email to firstname.lastname@example.org with:
- Your order number,
- The item(s) you wish to return and the reason.