Return policy

Shipping and Returns

DOMESTIC

After an order is placed, you will be sent a confirmation email. Once an order has been shipped, you will also receive an email with a tracking number.
Shipping takes 4-6 business days via UPS with Signature Confirmation.
We ship to the address provided by the customer, and we are not responsible for lost or missing orders due to an incorrect shipping address provided.
Customer is responsible for re-delivery fee.

INTERNATIONAL

We currently offer flat rate shipping worldwide with our shipping partner. Our shipping rates cover duties and taxes.

Shipping takes 10-14 business days (not including any customs and duties delays).
Original shipping costs are non-refundable.
We do not accept exchanges.

RETURNS/EXCHANGES

We accept returns for purchase/s of a minimum of £100 within 14 DAYS of the original order’s arrival.
Merchandise must be in unused condition with all labels attached to the product.
We do not accept returns on Jewellery, unless in unopened condition.
All sale items are final.
Customer is responsible for return shipping costs.
Return Tracking # is REQUIRED in order to process refund/exchanges.
Please note that original shipping costs are non-refundable.
At this time, we are unable to process direct exchanges. We recommend repurchasing the bag you are interested in, while separately processing a return.

To make a return or exchange, please send an email to sales@tinalobondi.com with:

HAPPY SHOPPING!